Shipping policy

Shipping & Delivery Policy

Planet Make It

At Planet Make It, we take great care in preparing, packing, and dispatching your order. This Shipping & Delivery Policy is designed to clearly outline responsibilities, timeframes, and what to expect once your order leaves our hands, in line with Australian Consumer Law (ACL).

Dispatch of Orders

Once your order has been completed and dispatched, it is handed over to a third‑party courier company such as Australia Post, Couriers Please, Aramex, StarTrack, or another certified carrier.

Once a parcel has been collected by or lodged with the courier, responsibility for delivery transfers to the courier company. Planet Make It does not physically deliver parcels.

Pickups and lodgements generally occur Monday to Friday, with Saturday dispatches during peak periods (such as December). Occasionally, scheduled pickups may be missed due to courier capacity, route changes, or operational issues.

Delivery & Processing Timeframes

Delivery and processing timeframes provided at checkout and at the top of each page banner and by couriers are estimates only and are not guaranteed.

Planet Make It is not responsible for delays caused by:

  • Courier network congestion

  • Weather events

  • Public holidays

  • Industrial action

  • Incorrect or incomplete delivery addresses

  • Failed delivery attempts

  • Missed or delayed courier pickups

Delays do not constitute grounds for refunds, cancellations, or chargebacks.

Tracking Information

Tracking details are provided once your order has been dispatched.

Please note:

  • We only have access to the same tracking information visible to customers.

  • Australia Post does at times not scan parcels until it had made its way through the network this is the nature of a courier service.

  • We do not have access to courier internal systems or driver‑level updates.

For delivery updates, delays, or redirection requests, customers must contact the courier company directly using the details available on the courier’s website.

Lost Parcels

If a parcel is marked as delivered by the courier but cannot be located, this must be raised directly with the courier company as the delivery contractor.

Planet Make It is not liable for parcels that are:

  • Lost in transit

  • Marked as delivered but stolen or misplaced

  • Delivered to an unattended location as per courier authority to leave

We will assist where reasonably possible by providing documentation or dispatch confirmation, however replacement or refunds are not guaranteed.

Damaged Parcels

All parcels leave Planet Make It in good condition.

If your order arrives damaged:

  • Claims must be lodged directly with the courier company

  • Any compensation or resolution is subject to the courier’s own terms and conditions

Planet Make It is not responsible for damage caused during transit.

Incorrect Addresses

Customers are responsible for ensuring delivery details are correct at checkout.

Planet Make It is not liable for:

  • Parcels delivered to incorrect addresses supplied by the customer

  • Delays or losses caused by address errors

Re‑shipping costs will apply if a parcel is returned due to an incorrect or incomplete address.

Authority to Leave (ATL)

By placing an order, you acknowledge that many couriers may deliver parcels using Authority to Leave unless otherwise specified.

Planet Make It is not responsible for parcels left unattended once marked as delivered.

Australian Consumer Law

This policy does not exclude or limit any rights you may have under Australian Consumer Law. Where a failure is determined to be within Planet Make It’s control, remedies will be provided in accordance with the ACL.

We dispatch thousands of parcels each year and appreciate your patience and understanding when delays occur. Thank you for supporting Planet Make It.

ABN: 63 517 784 864