Privacy policy
Privacy Policy
Planet Make It (ABN: 63 517 784 864) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, or interact with us.
1. Personal Information We Collect
We may collect personal information including, but not limited to:
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Full name
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Email address
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Phone number
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Billing and shipping address
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Payment information (processed securely via third-party providers)
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Order history and purchase details
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Customer-supplied images, artwork, or text for custom orders
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Communications between you and Planet Make It (email, social media, messages)
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IP address, browser type, and website usage data
We only collect personal information that is reasonably necessary to operate our business.
2. How We Collect Personal Information
We collect personal information when you:
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Place an order on our website
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Contact us via email, social media, or contact forms
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Subscribe to our mailing list
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Upload files or artwork for custom products
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Interact with our website (cookies and analytics)
3. How We Use Your Personal Information
We use your personal information to:
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Process and fulfil orders
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Communicate with you about your order or enquiry
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Create and manufacture custom or personalised products
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Provide customer support
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Improve our website, products, and services
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Meet legal and regulatory obligations
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Prevent fraud and unauthorised activity
4. Disclosure of Personal Information
We may disclose your personal information to third parties only where necessary, including:
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Payment processors (e.g. Shopify Payments, PayPal, Afterpay)
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Shipping and courier providers
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IT service providers and website platforms
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Legal, accounting, or regulatory authorities where required by law
We do not sell or rent your personal information to third parties.
5. Storage & Security of Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely using reputable platforms and service providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Customer-Supplied Artwork & Files
Any images, artwork, text, or files supplied by customers are used solely for the purpose of fulfilling custom orders.
We do not use or share customer artwork for marketing or promotional purposes without explicit consent.
7. Cookies & Analytics
Our website may use cookies and third-party analytics tools to:
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Improve website functionality
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Analyse traffic and usage patterns
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Enhance user experience
You can disable cookies through your browser settings; however, this may affect website functionality.
8. Accessing & Correcting Your Information
You may request access to the personal information we hold about you or request corrections if the information is inaccurate.
Requests can be made by contacting us using the details below. We may require verification of your identity before processing requests.
9. Overseas Disclosure
Some third-party service providers we use may store data on servers located outside Australia (for example, Shopify). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle personal information, please contact us at:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Last updated: December 19th 2025
